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Privacy & Cookie Policy

We take your privacy seriously. Below is our privacy and cookie policy and what we do with your data whilst you use James Witham Therapies website.

Patient Privacy Statement

I am aware of my obligation under the General Data Protection Regulation Law (GDPR). This statement outlines how your data is protected. This starts from when you provide your data and for the duration of your time as a patient.

This information is based on me working at Anglia Chiropractic Healthcare and providing home visits as a Sole Trader.

This notice applies to new, current and former patients.

Data Controller details

I (James Witham) determine the processes in which your data is used.  Contact details are: 3 The Ramblers, Poringland, Norwich, NR14 7QN

Data protection principles

I will comply with the GDPR Law which states your information is:

  • Processed in a fair, lawful, clear manner
  • For valid purposes
  • Only used as I have described
  • Accurate and up to date
  • Kept for up to 8 years or as appropriate
  • Processed for treatment purposes
  • Kept safely

Types of information I hold about you

The personal data which relates to you include:

  • Name, address, telephone number, email address, date of birth, occupation, sexual orientation, GP and surgery
  • Historical personal medical and health information
  • Ongoing treatment notes

How I collect your data

Your data can be collected through an enquiry with me or at the clinic, the first treatment and any subsequent appointments. Your personal data I keep is paper based. It is kept in a lockable cabinet at Anglia Chiropractic which is fully alarmed and secured when vacant. Occasionally, work is taken home, transported and stored in a locked case at home which is locked and occupied overnight. Bookings and appointments made through the clinic may be transferred onto their electronic system.  

Situations in which I will need your personal information

The law allows me to process your information for reasonable purposes and this is classified as a legitimate interest. This would be:

  • Your request for treatment and for me to provide this is an agreement and is considered a contract.  This also includes any subsequent calls, appointment or information services within this requirement.
  • To provide you with the best treatment this data is essential.

If you do not provide your data to me

I will be unable to offer you treatment as this is essential to provide you the best service.

Sharing your data

Your personal data will primarily stay with me. Your data may be shared with a Chiropractor if you agree verbally or in written form for their involvement. For my bookings and appointments Reception staff would have access to basic information. If you become a clinic patient their policy will apply.

I may occasionally share your data with other practitioners to facilitate a referral only with your verbal or written consent.

Mailchimp is a communication platform to send group emails, the data they have only includes your name and email address.

Transferring Information outside of the EU

I do not share data with any companies outside of Europe.

Data Security - Protecting your data

I have put in place measures to securely protect your information against disclosure, accidental loss, alternation, unauthorised access, destruction or abuse. Information provided within the clinic is only given as appropriate and they are subject to a duty of confidentiality.

How long do I keep your data for?

I only keep your information for as long as it is needed. At Anglia Chiropractic their timescale is up to 8 years after your last visit. I believe after this timescale I have no further lawful use of your data and will dispose of it in a secure manner.

Your duty to inform me of changes

Please keep me informed of any changes to your personal data whilst you are a patient.

Your rights in relation to your data

There are certain rights you have under the GDPR Law:

  • The right of access to the information I hold on you. You will be required to make a subject request directly to me in writing.
  • To advise me to change information that is not accurate.
  • The right to be informed. How your data is used, the purpose of the privacy policy and any changes to the way I use your data.
  • The right to have your information deleted or stopped, if you believe there is no reason for me to continue using it.
  • The right to restrict the processing of data. If you believe this information to be incorrect, the data processing can be stopped until corrected.
  • The right to portability. The data which I hold, you may wish to transfer for your own reasons

For me to action any of the above features, I will require written confirmation from you. The only exception could be changes to the consultation form which would require a signature for authority of change.     

Fees

You will not have to pay a fee to access your personal data within your rights. However, a reasonable fee will be considered for a second or furthermore information requests. If your requests are not reasonable, I may, however, refuse to comply with your request.

Right to withdraw consent

You have the right to withdraw your consent to the retention of your personal data at any time. To withdraw your consent, please contact me directly in writing.

Making a complaint

If you having any queries about how your information is being handled, please contact me on 07507 411460.

You have the right to make a complaint to the Information Commissioner’s Office (ICO) who are the UK Supervisory body.


Your email address

There are a few reasons why you might choose to give us your email address:

  • You may subscribe to our newsletter
  • You may email us from our online form

In each case, your email address is stored securely although not always on our server. Newsletter subscriptions could be held on Mailchimp. For information on their privacy policies please visit their respective websites.

That said, we can promise you that we will never share your email address with anybody outside the above supplier(s) and James Witham Therapies.

Cookies

We use cookies on James Witham Therapies website to track user activity on the site and to enable various types of functionality. While we will endeavour to keep the list below updated, The James Witham Therapies site relies on many third party services and the list may, therefore, become out of date if those services alter the cookies they use.

Please note that all of these Cookies exist to enable functionality on the website and not for advertising purposes. If you do not wish these cookies to be tracked you can disable them in your browser, but this may negatively affect your experience on the site.

There are two types of cookie you may encounter when using this website:

First party cookies: these are our own cookies, controlled by us and used to provide information about the usage of our site.

Third party cookies: these are cookies found in other companies’ internet tools which we are using to enhance our site, for example, Facebook or Twitter have their own cookies, which are controlled by them.

First party cookies

NamePurpose
CONCRETE5 Our site has been built using an installed and well established CMS (Content Management System) called Concrete5. Concrete5 by default stores what's called a Session cookie, which is stored temporarily and is destroyed when you close the link. No personal data is stored.
cookies_allowed This cookie is set to a value of 1 when you accept the cookie pop-up when you first enter this site. This will remain on your computer so that each time you visit us, you will not be presented with the same pop-up.

Third party cookies

NamePurpose
Cookies with names prefixed by __utm Stores information used by Google Analytics to track user activity on the site.
Cookies with names prefixed by __atuvc The __atuvc cookie is created and read by AddThis JavaScript on the client side
in order to make sure the user sees the updated count if they share a page and return
to it before our share count cache is updated. No data from that cookie is sent back to
AddThis and removing it when disabling cookies would cause unexpected behaviour for users.